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Can't login to student home, multiple accounts

Identity protected Post 1

• 31 Aug 2020 18:52

Can't login to student home, multiple accounts

Hi,


Please can someone help? I cannot login to studenthome as I think I have an old duplicate account which needs deleting. 

I get this error:

Sorry, we need to check the information you’ve provided …

… it looks like you closely match an existing account.


Identity protected Post 2 in reply to 1

• 1 Sept 2020 09:33
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Hi Claire

Yes we can sort this out for you. As we can’t take your personal details here the quickest way will be to call us or use webchat. You’ll be able to give your details to one of our advisers who will make sure you only have one record and that you can log in to StudentHome. Our telephone number, opening hours and the link to webchat are here:

https://www.open.ac.uk/contact/#undergraduate-enquiries


Parent to post 1

Identity protected Post 3 in reply to 2

• 9 Sept 2020 15:40

Admissions for Fall 2020

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Hello. I am also experiencing the same issue and we have been trying to enroll but no options appear so.


Please help, we have tried the contact number but it is unavailable and we have left emails as well.


We will apply as international student for BA in English 

Parent to post 2

Moderator
Post 4 in reply to 3

• 14 Sept 2020 10:17
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Hi Noor, 

I'm sorry you were unable to get through on our phone line last week, we had some technical issues. Our phone lines are now working. As we are unable to take personal details on the forum please could you call us on 0300 303 5303 and we will sort this out for you. Our number is 0300 303 5303, the phone lines are open from 08:00 -17:30. 

Parent to post 3
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