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Register to study

Identity protected Post 1

• 2 Aug 2022 15:57

Register to study

Hello everyone! 


Myself, and my sister registered to study the Forensic Psychology course. She received an email with a student number, and login details. 

I received an email explaining that they would get back to me within four days. 

Does anyone know if there's a lag in the processing? or does this indicate there is an issue with my registration? I don't want to call them, and tie up the resources if it's just a simple processing issue. 

Moderator
Post 2 in reply to 1

• 3 Aug 2022 09:09
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Hi Janet,

It is great that you and your sister are planning on studying with the Open University. 

The delay may be because the system has recognised a record already on the system with details close to your own. This is a normal process and can take 4 days to clear up. It is important that we do not have duplicate records for the same person.

Alternatively, if you would prefer to speak to someone over the phone, you can call us on 0300 303 5303, Monday to Friday, 8:00-17:30. 

Our full contact details can be found here - https://help.open.ac.uk/contact/

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