How important is the skill of telephone conversations?
Thursday, 29 Jul 2021, 12:29
Visible to anyone in the world
The art of telephone conversation appears to have been going out of fashion for quite a while now. Technology appears to have replaced the art of speaking on the telephone to a human so why do we need to know how to converse?
We claim to say how vital it is to our mental well being to be able to talk to a real person but how often can we actually get through to a real person ?
It never ceases to amaze me that governments talk about the, 'concern' for peoples wellbeing and yet any government department where you seek to find information or help is hidden behind automated services and email addresses and music that only enhances your stress levels. These tactics are now been followed by other companies.
Looking at it from their perspective it may appear to save on manpower and increase profits due less payouts and alleviate any responsibilities with regard to complaints due to the time it takes to actually get through.
It has to be the survival of the fittest to stay the course and nine times out of ten by the time you get through you have either reached the wrong department, get cut off, or they are unable to assist you as the computer screen only appears to have one page !
l feel that we are looked upon as commodities and not human beings- (there's that disgraceful word human !) The amount of money that can be saved by using this tactic must be incredible,( especially if it is not a free phone number.) In the long run though it is us that have the vote to decide whether or not we want to continue being treated as a commodity or if we want things to change .
What kind of society do we want to live in ?
So should we be encouraging future generations to learn the art of telephone conversations or should we be teaching them to be automated to one word answers just as the automated machine ?
How important is the skill of telephone conversations?
The art of telephone conversation appears to have been going out of fashion for quite a while now. Technology appears to have replaced the art of speaking on the telephone to a human so why do we need to know how to converse?
We claim to say how vital it is to our mental well being to be able to talk to a real person but how often can we actually get through to a real person ?
It never ceases to amaze me that governments talk about the, 'concern' for peoples wellbeing and yet any government department where you seek to find information or help is hidden behind automated services and email addresses and music that only enhances your stress levels. These tactics are now been followed by other companies.
Looking at it from their perspective it may appear to save on manpower and increase profits due less payouts and alleviate any responsibilities with regard to complaints due to the time it takes to actually get through.
It has to be the survival of the fittest to stay the course and nine times out of ten by the time you get through you have either reached the wrong department, get cut off, or they are unable to assist you as the computer screen only appears to have one page !
l feel that we are looked upon as commodities and not human beings- (there's that disgraceful word human !) The amount of money that can be saved by using this tactic must be incredible,( especially if it is not a free phone number.) In the long run though it is us that have the vote to decide whether or not we want to continue being treated as a commodity or if we want things to change .
What kind of society do we want to live in ?
So should we be encouraging future generations to learn the art of telephone conversations or should we be teaching them to be automated to one word answers just as the automated machine ?