I've spent most of this morning testing the, "they all have a dodgy wheel" postulate. And I can confidently claim that this is a piece of crap.
If you load it asymetrically you will find that it acts "wonky". I'll leave it to the applied mathos to 'do the equations'. But if your trolley seems to be going where you don't want it to—then it is your fault.
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This is a complete lie that just happens to be true.