On 7 May 2018, myself and Richard Walker facilitated an online induction event for new associate lecturers who had recently joined the School of Computing and Communications. What follows is a very short summary of some of the key points that were shared during that session. It then concludes some thoughts about what seemed to work well, what didn’t work well, and what I might change if I was running this kind of session again.
The broad aim of the session was to introduce the role of a tutor, introduce tutors to some of the OU systems, to emphasise what tutors can do to support students, and also to offer some constructive pointers about the importance of correspondence tuition.
The session was opened by Arosha Bandara, head of the school of Computing and Communications. Arosha emphasised the breadth of the undergraduate and postgrad qualifications, and also mentioned that programmes were accredited by the by BCS, The Chartered Institute for IT, and the European Quality Assurance Network for Informatics Education.
The role of the tutor
The first main section opened with two questions: what is the role of an OU tutor?, and how is the role different to roles within other institutions? Richard then neatly emphasised the difference that a tutor can make.
Some key (summarised) points: the role of a tutor is to monitor the progress of students on their course including making contact with students who do not submit assignments, be a first point of contact for students for course and study related advice and support, to make pro-active contact with students at a number of defined points in the course (e.g. first TMA), to use ICT to teach and support students, access information in relation to students, and to facilitate contact with academic units and University.
Resources and tools
The key bits of technology that were emphasised included the TutorHome pages (which is, of course the tutor equivalent to the StudentHome pages, which every student has access to), the eTMA system which is used for marking, the virtual learning environment (which presents module materials, forums, online rooms and module calendars), and the office suite and email tools that everyone uses.
The TutorHome page was emphasised: it provides information about students, resources and information (including information about professional development), and links to other systems, such as module websites and the eTMA system.
It was important to emphasise the different types of forums and online rooms. Students have access to tutor group forums, module wide forums, but also cluster forums (a cluster is a group of tutor groups). Students can also access module wide online Adobe Connect rooms for module wide tutorials, attend cluster group online tutorials, or meet their tutor in a tutor group room (which can be used for one to one additional support sessions).
The session emphasised diversity training which tutors need to complete before they are able to pass their probation period. The presentation also contained some useful tips about the introductory letter that is sent to students.
The slides encouraged some discussion about the purpose of a tutorial before going starting to explore the importance of online communication. These were very relevant topics, but there wasn’t the opportunity to explore them in any detail; this is something that I’ll come back to later.
A number of big issues were emphasised: the marking of TMAs represented the most important part of the job. It is also important that tutors do what they can to retain as many students as possible, but it was also acknowledged that the student support team can do a lot to help. It was also very important to set boundaries, which is something that can be emphasised in the initial letter.
The session contained five short student support scenarios. When I helped to run my first ever online induction, I seem to remember that the scenarios were role played between myself and Richard: Richard was a student, and I was a tutor. The scenarios were familiar: you can’t contact a student for some reason, a student asking for an extension, a student asking for comments on a draft assignment (which isn’t allowed), a student disclosing a disability, and a student expressing concerns about their mark.
Since there wasn’t the time during this session, we both had to skip the role play and just talk through each of scenarios.
A key point: correspondence tuition isn’t just about marking; it is about facilitating learning. Tutors are provided with a set of tutor notes from the module team which offers some guidance about how to allocate marks and to give feedback, and tutors have to return their marking within a ten day turnaround time. I think I emphasised the point that correspondence tuition is the most difficult part of the tutor’s job.
Broadly speaking, correspondence tuition has two bits: feedback which is generally provided on the student’s script, and forward looking (feedforward) comments that encourage the students to move forward in a particular direction. Feedforward was defined as: comments that anticipate future ‘gaps’ and help the student to see how best to close those gaps.
An important point is that there are three different types of comment: comments on content (or knowledge), comments on skills development, and encouragement.
There’s also a simple taxonomy of comments (which, I think, might have been formulated by my former colleague, Mirabelle Walker):
Depth 1 comments: comments on content and skills that indicate that there is a problem (e.g. ‘more needed here’ or ‘Structure needs attention’)
Depth 2 comments: comments on content and skills that correct a problem (e.g. ‘you needed to mention why this is an important issue’ or ‘your structure would have been better if you had started with an introductory paragraph’)
Depth 3 comments: comments that not only correct, but explain the correction (e.g. ‘you needed to mention why this is an important issue because by doing this you would provide a clearer context for the next section’ ….) Build on the student’s attempt or answer.
There was a whole range of other stuff to get through. These included subject, such as: holidays, the AL mentor, TMA monitoring, tutorial ‘visits’, the two year probation period, additional support sessions, how to deal with plagiarism (which is a subject all of its own), the process for dealing with TMA appeals, and finally AL development events and conferences (which happen across the UK). A point was clearly emphasised: tutors have a lot of support; there are always people who can help.
This is the second time that I have helped to run an online induction session for new associate lecturers (in they olden days, these used to be face to face sessions). The main difference between this session and the previous session was that the first session was split over two evenings, whereas this session was all in a single evening. My feeling is that we crammed in too much into this one session. Although we covered everything, one key thing was missing, and that was interactivity, and interactivity is important. I felt that there was an opportunity to really showcase how Adobe Connect could be used, and the density of all the materials made it difficult to have discussions.
Another thought is that although the induction resource was updated before its use, it does feel that it has aged and it requires updating. Since we last run the session, the university has introduced something called the group tuition policy, which almost demands a session of its own. I almost feel that there should be a series of induction sessions and not just the one. Perhaps this is what we need to do.
I couldn’t have delivered this session without Richard, who did a brilliant job at not only delivering the session, but also making some really good decisions about the timing. He kept everything to time. Also, parts of this blog comes from a PowerPoint presentation which was created by someone, but I don’t know who that was! Thanks to whoever you are. I also acknowledge Mirabelle Walker’s work on correspondence tuition.
great tips and reflection - thank you Chris
This is very helpful! I was looking for resources to help with providing excellent tuition quickly and stumbled upon this blog. Subsequently spent a fruitful tea break browsing. I will return. Thank you!