A dire online session where participants were supposed to have completed some homework beforehand. Out of 7 attendees one had done so, 2 said they had looked at it and of the other 4 a further 2 said they weren’t sure the course was for them and left.
The lesson from this > don’t give homework before a course has even started. Not even as a teambuilder. Maybe get people to fill in a profile at most.
Good practice online is to have two people. If you have the luxury. The second person works as a ‘two hander’, or helps with sign ins in the background if people are meant to have access to an App or platform, they can also filter and offer up questions that may come up in the Chat rather than having the speaker distracted.
Alternatively, set the ground rules early so that people don’t have expectations of anything in the Chat being dealt with until the end. John Sowash of the Google Academy is great at this.