There are some people who have never gained essential web searching skills. This is because they never had the social skill of, consulting an expert, on which these are based. Such unfortunates sometimes see a moderately proficient web searcher looking for something, suddenly, the good searcher finds something directly from a search engine. The poor searcher then assumes that, they must consult that particular search engine, and then, only its direct output, not following links.
Am I talking about anyone in specific? NO! Poor searchers, and fair-to-middling searchers on a bad day, are the majority of web users. What do we have now to improve things ? The latest AI rubbish that I expect real AI programmers have discarded years ago.
You type in your plea, a search is run, the results reduced to a partially factual summary, something that you hope is factual in the important parts, YOU HAVE NO WAY OF KNOWING, THOUGH. All because of something we no longer value, how to consult an expert or, how to berate an official.