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Alejandro Arnes Poggi

TU811 - Activity P1.5 - Alternative metaphors for my situation of interest

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Context

Task

Returning again to the metaphors you chose in previous activities, consider alternative metaphors that would embody different mental models of the situation and make notes on: 
a. how these metaphors may influence the actions and behaviours of various people in the situation
b. what might be the unintended consequences of trying to introduce alternative metaphors?
A. How these metaphors may influence actions and behaviours of various people in the situation

To illustrate the answer to this question, I will choose three perspectives:

  1. IT Consultant who has just finished a previous project - the pressure to be ready and available
  2. Account manager responsible for managing the fulfilment of the commercial agreement - potential for lack of transparency to client as only individual skill sets are highlighted in the assignment of the consultants, for example, in relation to whether the team has previous experience of working together
  3. Client (or client representative) - There is an implicit expectation for very brief time periods needed to have a fully productive delivery team available
B. What might be the unintended consequences of trying to introduce alternative metaphors?

  1. IT Consultant who has just finished a previous project - might display lack of motivation and/or engagement
  2. Account manager responsible for managing the fulfilment of the commercial agreement - potentially masking internal problems before the client hence increasing risk in the client-consultancy relationship
  3. Client (or client representative) - might feel the need to micro-manage the contract / commercial agreement

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Alejandro Arnes Poggi

TU811 - Activity P1.4 - Metaphors in my situation and entailments

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Context

Task

Continuing with the metaphors you identified in activities P1.2 and P1.3, consider the entailments of the metaphor and make notes on: 
a.aspects of the situation that the metaphor highlights
b.aspects of the situation that the metaphor possibly hides or makes less open to discussion.
A. Aspects of the situation that the metaphor highlights

By spinning up a cell or team there is the implication of something mechanical which is inert and awaiting a command to (get ready for) action. It does not consider human aspects like willingness and motivation. Additionally, it does not take into account latency as it assumes that resources (i.e. people in this case) are sitting, maybe assembled or coordinated for action, and awaiting to be called into play. A metaphor for this metaphor could be players sitting on the bench during a match, already warmed up and waiting to be called into participation or play.

B. Aspects of the situation that the metaphor possibly hides or makes less open to discussion

There are two aspects in this metaphor. The perspective which is internal to the consultancy and the second aspect is the external or perspective as seeing from the client's viewpoint.

Perhaps the most pivotal in this case is the client's perspective as it might lead to false and unfulfilled expectations. For example, by continuing to use the metaphor of "spinning up a team" we leave open to interpretation the collective experience of the team. We are explicitly saying that gathering the IT Consultant does not guarantee their ability to immediately gel and effectively work together as a team. They might have never worked together until that point and this lack of collective experience will increase the time needed to have a team performing successfully. In other words, this metaphor leaves client interpretation open for assuming that the (outsourced) team is using the client's money and time to learn how to work together. 


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Alejandro Arnes Poggi

TU811 - Activity P1.3 - Using metaphors in my situation of interest

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Take one or two of the metaphors that you identified in Activity P1.2 and make notes on 
how the metaphor might help people to think about the situation.

Situation of Interest (SoI) - How IT Consultants manage work-life balance when allocated to client sites

Metaphors

From the three metaphors identified in Activity P1.2, I will use "spin up a delivery cell" since this metaphor relates more widely to different types of commercial agreements and delivery engagements.

The metaphor of spinning up a delivery cell invokes thoughts of resources sitting on shelves waiting to be picked. Rather than building an argument here to destroy that metaphor, I will suggest ways in which this metaphor can be extended and expanded to implicitly include a wider number of variables.  The metaphor of spinning up still brings mechanical connotations to the mental imagery that it depicts thus failing to recognise the humans involved in the solution. The metaphor that I will use to start the research for my EMA will include the human element and have an implicit reference to people's willingness to participate in the delivery of the software project. Examples:

  1. Gather participation for delivery.
  2. Invoke a cell.
  3. Crowdsource a team.

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Alejandro Arnes Poggi

TU811 - Activity P1.2 - Metaphors in your situation of interest

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Consider situations of interest associated with your chosen area of practice. 
Identify and list some of the metaphors that are in regular use.

Situation of Interest (SoI) - How IT Consultants manage work-life balance when allocated to client sites

Metaphors

Since my situation of interest relates to IT Consultants and the problematic behind managing work-life to achieve a healthy and sustainable balance, I have chosen phrases used to describe commercial agreements (leading to IT Consultants being allocated) that represent metaphors where the human aspect as either abstracted or altogether disregarded.

  • "Spin up a delivery cell" - suggests machinery, human resources available as parts that can be assembled when required
  • "Resource augmentation" - de-humanises by shifting considerations, from human to resource
  • "Fixed Time and Materials (type of contract)" - when used in the context of software delivery, this term again de-humanises by not including people and their efforts
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Alejandro Arnes Poggi

TU811 - Activity P1.1 - Metaphor and war

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