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Staff tutor conference, December 2017

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Edited by Christopher Douce, Sunday, 14 Jan 2018, 11:58

This post is a personal summary of a two day staff tutor conference that took place at Horwood House, Little Horwood between 5 and 6 December 2017. I’m blogging it for three reasons (1) so I can remember what CPD I’ve done when I have to do my appraisal, (2) it will help me to remember some of the important discussions that took place, and (3) it might be randomly helpful to someone!

Introduction

The conference began with a session by the outgoing associate dean of regions and nations, Steve Walker, a fellow staff tutor from the School of Computing and Communications. Steve presented a sobering description of some of the challenges that had to be addressed over the previous three years: the closure of the university regional centres, the introduction of a new tuition approach called the group tuition strategy (GTP), and the merger of faculties to create a new set of schools. A further change on the horizon is, of course, the potential introduction of a new associate lecturer contract.

Since the last staff tutor conference, I am now a home worker, there is a new student support team (SST) which is based in Manchester, and there is a venue management team that is based in Wales, and a system called the Learning Event Management system (LEM) which is (I understand) less than ideal. Also, AL development has been reconfigured (or, should I say, centralised) to create an entirely new way of working. 

Looking back to when I started in this role back in 2010, geography isn’t as important as it used to be. Support for students is instead organised in terms of curriculum teams as opposed to regional support teams. This means that the connections within schools have been strengthened and that there are more opportunities for activities such as associate lecturer development.

A number of important external drivers were emphasised:  the part time student market is receding due to government policy and fees, the student demographic is changing (they are getting younger), there are new entrants into the HE market and this means increased competition, the government has introduced the degree apprenticeship and the apprenticeship levy. There is also the Research Excellence Framework (REF), the Teaching Excellence Framework (TEF) and even talk about something called the Knowledge Exchange Framework (KEF). There has been a lot going on!

Student’s first transformation

During this period the university has defined a ‘student’s first strategy’ and has realised that it needs to address a potential income deficit due to the fall in part time numbers. In response, the ‘student’s first transformation’ programme has been set up. The programme aims to achieve a number of things: increase student retention, increase student progression and increase student satisfaction scores, whilst at the same time saving 100 million pounds (a figure that has been chosen by senior management).

To make these changes faculties have been asked to review their curriculum and other divisions of the university will be asked to review their working practices. These practices will be defined in something called a new ‘university operating model’ and the university will create a new ‘teaching framework’. Members of the university will be asked to participate in project groups and teams. Change, of course, has its own costs.

One phrase I regularly hear that is connected to the transformation programme is ‘digital by design’. A personal view is that I’m not quite sure exactly what this means; I know that students study in different ways using different technologies. Whilst I’m technologist, I’m a great believer in the usefulness of printed materials. On the point of ‘being digital’, the JISC Building digital capability project was mentioned (JISC).

During this part of the conference another point that I noted down was the term ‘sustainable academic communities’. Again, I’m not quite sure exactly what this refers to, but I did make a note of the principle that perhaps associate lecturers should be more involved and connected to schools. This discussion about associate lecturers takes us to the next part of the conference, which was about debating the purpose of tutorials.

Purpose of tutorials

Three staff tutors were asked to present perspectives about tutorials. The perspectives were: face to face tutorials, online tutorials, the use of pre-recorded tutorials and peer tutorials. I began by talking about face to face tutorials.

Face to face tutorials

Face to face classes, in my opinion, are the best and most effective way to teach. Here are some reasons why:

  1. What really matters in education is, of course, people. Face to face tuition is all about putting student’s first for the simple reason that technology doesn’t get in the way.
  2. Face to face means that learning is personalised to individual students or the group of students who are attending a tutorial.
  3. Tutors can ‘see’ the effect of their actions; they can see the learning that takes place. To assess the effectiveness of their learning tutors can quickly ask questions, and this allows them to correct and develop understandings.
  4. In adult learning, students can themselves become teachers. Students can arrive at class with significant and relevant real-world experience that can be discussed within the class. In some ways, students are their own resources. A skilled tutor can help to make connections between different students and topics.
  5. Face to face gives tutors and teachers opportunities to innovate and to try new things out since they can more directly and readily understand what students feel comfortable with. Tutors can more easily facilitate role play events, facilitate discussions and create tasks that make use of the physical space of a tutorial room.
  6. In a face to face session, a tutor can easily see if something is wrong; they can pick up on blank expressions and uncomfortable body language.
  7. Face to face tutorials benefit all students, irrespective of whether students attend the sessions. The reason for this is simple: a tutor or teacher has to have a good command of their material. 
  8. Following on from the above point, students will more readily question or challenge tutors during face to face sessions, helping themselves to understand how the teaching materials can be understood from different perspectives.
  9. Face to face tutorials are real in a way that other methods are not; tutors can offer direct and personal encouragement to students.

I understand that there are some debates within the university about the cost of certain types of face to face tutorials, since they represent a significant proportion of the tuition budget. During this session I argued that, from an educational perspective, the university can’t afford not to provide face to face tuition.

Online tutorials

The second presentation about tuition events was by Diane Butler from the School of Health, Life and Chemical Sciences. Diane said that online tutorials, like face to face sessions, help students to understand module materials, allow students to interact socially with tutors and other students and to develop skills. Online sessions allow tutors to provide tailored support and, when travelling is difficult, help to alleviate a sense of isolation.

Diane also highlighted some of the challenges: online sessions can very lend themselves to be centred upon PowerPoint presentations, and given the complexity of driving online sessions, tutors can easily rely on the simplest tools. A common issue (and one that I regularly hear of when speaking to tutors) is that students are very reluctant to use microphones. It is a rare session that tutors present a series of activities; it can also be difficult to fully appreciate the learning needs of students.

An important point was that online tutorials don’t easily lend themselves to constructivist learning. During Diane’s presentation, I made the note: ‘we put our tutors in an environment where it makes it difficult’, and ‘[there may not be] much benefit to watching the recordings versus attending live’. A point was that perhaps the module team ought to spend more time creating recordings.

Another point was: ‘we place an unrealistic burden on our tutors to facilitate group work’, and that ‘we need to take online teaching to the next level’.

Pre-recorded tutorials

Hayley Ryder from the School of Mathematics and Statistics shared her experience of creating pre-recorded tutorials for a whole module cohort. An interesting point that Hayley made was ‘students like me to make mistakes’; this can share something about what really happens when people ‘do mathematics’. By exposing the challenges that accompanying studying maths, and demonstrating things that are ‘actually hard’ may encourage students to adopt a growth mindset: if the lecturers make mistakes, then it’s okay that I make them too!

My understanding was that the module team might have prepared a set of recordings once and then rolled them out for different presentations, but this wasn’t happens: new recordings are made every presentation; different people and different cohorts get stuck on different things. 

Hayley’s videos were fun and personable; her presentation got me thinking.

Peer tutorials

The final presentation was by Katherine Leys who is from the School of Life Health and Chemical Sciences. Peer tuition and peer support is mentioned in the new teaching framework. Peer tutorials is all about having students teach each other. Examples of these might be a group of students working together to plan an experiment in an online room or a forum. To facilitate these discussions, students might adopt roles, such as leader, deputy leader and so on, but tutors do need to mediate and some students will not be able to take part, perhaps due to the need to make reasonable adjustments to take account of disabilities or impairments.

Supporting staff tutor practice

Staff tutors offer support to associate lecturers, module teams and students. An interesting question to ask is: what can we do to help to support ourselves and fellow staff tutors? Maggie King, Staff Tutor in the School of Engineering and Innovation began this session by saying that the ‘changes to our jobs have been monumental’. In some respects, our job has changed from being a job that was primarily about people (and our academic discipline), to a job that is increasingly about administration.

We were asked a question: what could we do to make things better? Some suggestions included: the need for further staff tutor staff development, and opportunities for further sharing of practice, perhaps on a monthly basis or at different ‘regions’ or ‘regional areas’ (which could be, potentially, booked and organised through the venue management system). A personal reflection is that constant and effective communication between each other is the only way that we can continue to work well and understand the changes that are emerging through the university.

External Engagement

The title of this session was: ‘it’s good to get out’. It was facilitated by Matt Walkley, Staff Tutor from the School of Computing and Communications. Matt posed three questions that guided group discussions: what external engagement have you done? What external engagement should we be doing or be doing more of? And, what actions can we commit to?

A personal reflection was that I have always struggled to understand what was meant by the term ‘external engagement’; I was always under the impression that it had a more formal definition than it had. I was imagining external engagement as sets of targeted and strategic activities that can be used to help gain insights that could feed into module production, or to make contacts with individuals within organisations that could explicitly benefit from learning can be presented through OU programmes or modules. Although all these things do fall under the topic of external engagement, they are more directly aligned to the more formal concept of ‘knowledge exchange’.

External engagement can, as I understand it, broadly mean ‘getting out there’ to make contact with people to help us learn more about our subject and also to raise the profile of ourselves and the university. In some respects, being an external examiner and visiting the occasional British Computer Society event both represent different types of external engagement.

I learnt that external engagement is an official part of our contract. This means that we can allocate between 3 and 5 days into our work plan for external engagement activities (although there was some debate about exactly how many days we might have available). A point was if we can align our own personal and professional interests to that of our School and Faculty, then so much the better.

Another point I learnt was that each school has its own external engagement officer. I had to ask who the officer for my school was. This, in turn, made me realise that since staff tutors are scattered across the UK, the staff tutor body is at an advantage when it comes to engaging with national initiatives. A thought is that it is up to schools to develop and apply an interesting external engagement strategy; staff tutors are a resource that can be used, and used effectively (when we have the time, of course, and we’re generally pretty busy).

Improving retention and progression

The subtitle for this session that was held on the second day was: what can staff tutors do? Different staff tutors summarised different aspects of their experience. What follows is a very brief summary of each presentation.

U116 Environment: journeys through a changing world

Christine Pearson spoke about U116 and its ethos: the module assumes that students don’t know anything (that they are entirely new to the subject). I made a note that the students are changing, and also have a broad range of digital literacy skills. An interesting point was that some students were invited to take place in a focus group; a key point were that there was a need for induction or some kind of ‘fresher’s week’. Subsequently, a ‘getting started’ video was made, and students were sent a postcard to help them to get online. Another ‘bit’ was a numeracy podcast. An important point was that more and more students are doing concurrent study, which might be a side effect of the loan scheme.

Impact of presentation patterns

Bernie Clarke spoke about the impact of 22-week presentation patterns, where two modules are taught back to back (which is going to be the case for the new Computing modules TM111 and TM112). Using this presentation pattern, students gain credit at an earlier point in their studies. Another change is that in the engineering curriculum the teaching of mathematics is now done within the context of the subject, rather than students being asked to study a maths module that has been written by colleagues in a different school.

M140 early start initiative

Alison Bromley spoke about the effect of enabling students to start earlier on a module (another colleague, Carol Calvert gave a presentation about this same subject at a HEA Conference in April 2017). Over two hundred students accepted the opportunity to start M140 early. Those that started apparently really appreciated the opportunity for early tutor contact. I didn’t note down the detail of the impact, but I did note down that there was a difference between students who were studying for the very first time and students who had gained further experience through study.

Learning analytics and interventions

Nicolette Hapgood, chair of S111, reported that S111 applied an assessment approach that is known as ‘single component assessment’ (which is also going to be applied on TM111 and TM112), which means that the result is based on completing only assignments and not an end of module exam or assessment. Nicolette also described the availability of a data analytics tool that is now available to all module teams; this tool enables module teams to see differences in retention between different module presentations.

An important question to ask is: what is the main role of staff tutors when it comes to improving student retention and progression? An answer I’ve noted down is: our role is to support the associate lecturers who are closest to the students. We also represent an important link between the tutors and the module teams. Some other discussion points related to the knowledge management system that is used by the SST (which is used to offer study advice), the importance of reminding tutors about study support resources (there is an earlier blog about study skills resources), the importance of induction (which remains a mystery to me), and helping module teams to write and develop module materials. 

What will the REF mean to staff tutors?

I’ve forgotten who presented this final section of the conference, which was about the Research Excellence Framework.

There are some differences between the 2014 REF and the 2021 REF. One of the key differences lies in a statement that all staff who have significant time and resources to carry out research are to be submitted into the REF. There is a clear contractual difference between different categories of university staff: central academics are required to do research as a part of their contract, whereas staff tutors are ‘encouraged’. Subsequently, there is an ambiguity as to whether staff tutors will be included into the REF submission.

The reason why staff tutors are only ‘encouraged’ to do research is simple: workload. Time that we could have spent on research is spent supporting and developing associate lecturers and dealing with a whole host of administrative issues. Over the last year, it has more or less been a full time job keeping up with institutional changes, never mind doing institutional research.

My view is that there are two things that could be done to help to tick the research box: rather than doing discipline specific research, one possibility is to do scholarship and research into teaching and learning (since this fits closely with the role of a staff tutor), and secondly, if disciplinary research is important, another approach is to team up with central academic researchers. 

Reflections

This is the second or third staff tutor conference that I’ve attended. Typing everything up helped me to look back and to put a lot into perspective; a lot has changed. As mentioned at the start, the majority of the regional centres in England have closed and the way that tutorials are organised is now very different to how it was before. 

Put another way, I’m now doing a different job to what I was doing six years ago. I’m not going to pretend that homeworking is easy: it isn’t. 

This said, putting difficulties aside, there are some good things about this new way of working that many of us have had to embrace. A final thought is: it was really useful to spend time with so many colleagues; they are a pretty fabulous group of people to work with.

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AL Development Conference: University of Sussex

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Edited by Christopher Douce, Thursday, 4 Dec 2014, 17:02

On 8 November 2014 I attended the South East region (region 13) associate lecturer development conference held at the University of Sussex.  I felt that this was a really important event to attend, since it was to be the ‘final’ conference that was organised from the regional centre in East Grinstead.  All future conference would be run from the London region that has been re-christened as ‘London and the South East’.

One of the main reasons I wanted to go was to meet some of my colleagues who were leaving the university.  In some ways, it was a really sad day, but in another way, it presented an opportunity for the AL community to offer loud and vociferous thanks for all the great work colleagues from the region had carried out over very many years.

MCT session

The first session of the day was spent in our faculty groups.  The MCT session addressed three topics.  Other than details about the impending closure, the first topic was about changes to AL line management.  The second was about the development of a Group Tuition Policy.  The third and final section was a talk from an AL colleague about a research project about the use of language.

Changes in line management

A really important item was that the line management for some associate lecturers is changing.  What this means is that a line manager for a tutor might be located in a different part of the country.  The reason for this change (which is taking place in the Engineering and Innovation and the Computing and Communications department) is that a line manager will become increasingly specialised in terms of the subjects and topics that they look after.  I view this as a really positive thing: it has the potential to allow line managers (staff tutors) to respond to both student and tutor queries more quickly and efficiently, and enable them to develop more expertise in a smaller number of courses.

Group tuition policy

The university has been working on something called a ‘group tuition policy’.  From my reading of the policy, it seems to have two main objectives.  The first is to offer students flexibility and choice, i.e. they can choose to attend either on-line or face to face tutorials.  The second is that by grouping different sets of students together, it is hoped that tutors end up with more busy tutorials, and this can have a positive effect for everyone: more students means more opinions, which then can mean more learning.  One of the ideas is that students are given information about learning events before a module begins.  To make the policy a reality the university has to make some changes to its tutorial finder system.

During the session we looked at the policy and had a discussion about what we thought about it and how it might potentially impact on our tutoring.

Language use and retention in TU100

The final part of the morning session was presented by Associate Lecturer Heath Morris who tutors on TU100 My Digital Life (OU website).  Heather has been working on a university funded project that has been looking at the use of language in correspondence tuition, in particular, the summary comments that are provided by tutors.  TU100 is a particularly important module since it places quite a bit of emphasis on the development of skills, such as numeracy and academic writing.  OU students can come from very different background, which makes this aspect of teaching and learning all the more important.  The main question is: how do tutors use language and in what way might this language affect students?

Heather mentioned something called an ‘appraisal framework’, which I think is a framework used to assess the types of language used in assignment feedback.  I’ve made a note that it comprises of three different aspects: affect (which conveys emotion), judgement (which is an evaluation of behaviour or work performed) and appreciation (evaluation).  Other key words that I’ve noted from Heather’s presentation include student tenacity (which relate to the evaluation of effort?), and student capacity (which relates to the evaluation of capability). 

A set of questions for the research project are: does the use of language affect performance and retention?  Do those who score low leave?  To what extent would more positive feedback be useful?  Would it helped if we had just decided to give students a ring on the phone to have a chat with them?  What tools or checklists might be useful?

My own view on the language question is that surely good language and detailed explanations can have a positive effect on student retention, but there’s a big difference between having a gut feeling about something and actually showing something empirically.

I thought Heather’s presentation was great.  I would really like her to run a similar session in the London region.  Another thought was: perhaps we could run an AL development event that is specific to TU100 that covers the use of language and also lets us discuss the group tuition policy.  The underlined a simple outcome from attending these AL development conferences: they expose us to new things and help us to come up with new ideas that will help both tutors and students like.

Workshop: Scientix: the community for science education in Europe

The first workshop I went to was ran by Richard Walden.  Richard’s session was split into two parts.  The first was about an EU funded project called Scientix (project website) that he was involved with.  The project is described as an initiative to create a ‘community for science education in Europe, promotes and supports Europe-wide collaboration among STEM (science, technology, engineering and maths) teachers, education researchers, policymakers and other STEM education professionals.’  Scientix offers training resources, access to research, information about applications and opportunities for networking.  There’s also a link to something called the European School Net (EUN website) which I had vaguely heard of before.  If you’re interested in STEM teaching, both sites might be worth having a quick look at.

The second part of Richard’s session was all about how to improve student’s scores in tests without doing a lot of extra work.  To prepare us for this section, he split us into two groups: one group was asked to write about what we did on holiday, and the second group was asked to write about the anxieties that we might feel if we had to go ahead and complete a time limited quiz.  We were then all given a quiz to complete.

The idea was simple, and draws on research by a researcher called Gerardo Ramirez (UCLA website) : by writing about our exam anxieties, we explicitly articulate them, and this can help them to be reduced.  High levels of exam anxiety, can, of course, drastically affect exam performance.  There is an equally simple theory:  if we’re anxious, we occupy our short term memory with our anxieties. Since our short term memory is strictly limited, this will impact on our ability to understand and work through exam questions.  Short term memory, we were also told, is really important when it comes to retrieving essential information from long term memory.  (Having studied aspects of cognitive psychology many moons ago, I found all this especially interesting).

If you’re interested in this subject, I’ve also dug out the following YouTube lecture (YouTube) by Sian Beilock (who Ramirez’s co-author) who talks about some of the science behind this research.  (It’s quite a long video; there may well be some shorter videos out there).

Richard’s reason for sharing this research was simple: perhaps it’s worthwhile telling our students about this research, and the potential benefits that writing about fears and anxieties may provide.  I think it’s a great idea.

Modelling reflexivity in the teaching-learning relationship through distance learning tools

This final workshop of the day, facilitated by fellow tutor, Emily Skye, was rather different to all of the others.  I was attracted to it due to the word ‘reflexivity’ in the title; it was a term that I first came across when I was studying some social science modules, but my memory of it and how it could be used was a bit rusty: I was looking for a refresher.  Straight away, I discovered that the workshop had a very different structure: it was more of an open facilitated discussion rather than a formal ‘talk’.  All participants sat in a rough circle and shared something about ourselves, why we found this particular session of interest, and also something about our understanding of the term reflexivity.

I soon learnt that it might well be one of those terms that has different definitions based on the context it is used.  In essence, I understand that it is about understanding and thinking about yourself and how it relates to a particular context; it is about being self-aware.  It also relates to your own identity.  You can, for example, very easily hide behind a label that is attributed to a role or profession.

Being self-aware, and thinking about our effect on others (and how we are thinking about others) has the potential to help to inform our teaching and learning.  Through selectively sharing, we have the potential to build up trust, which can help us to encourage learners to look at new subjects, issues and areas.  Also, being reflexive also allows us to acknowledge the difficulties of learning, to be empathetic towards the challenges students face and connect with the emotional perspective of learning.

One of the big challenges in the distance education context is the extent to which we are able to relate and understand our students, especially when our interactions may be limited to only key points during a module presentation.  I introduced a term from computer (or, perhaps human-computer interaction) which was: emotional bandwidth.  When we interact with each other through on-line tools such as discussion forums we can easily misunderstand situations and expressions of emotion.

I found this session especially interesting because it was so different to the other sessions I had been to before.  Although I was initially rather worried by the layout of all the chairs, I quickly became relaxed.  It was also great to learn a little bit more about some of my associate lecturer colleagues.

Final thoughts

Like many AL development conferences that have been run by region 13, this one went very smoothly.  Delegate packs were organised, there were clear signs on rooms, and it was exceptionally well attended.  One part of the day stood out for me, and this was when the Associate Lecturers gave the staff at East Grinstead a standing ovation to both thank them for all their hard work, and to recognise the work that they have given to the university.  There were tears.  I’m glad I was able to be there.

Not only did I learn new things, I took with me some idea that I then transferred to the London AL development conference that was running the following week.  This just went to emphasise my view that regional difference and diversity was (and is) a good thing.

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