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Matthew Moran

Generational changes and effects on education

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One of the dangers of the Net Gen rhetoric is that it narrows the terms of debate about technology and social change by focusing on generations in western countries. Successive generations have always eyed each other with a mixture of suspicion, fear, admiration and envy, and digital technology may be now one factor in this negotiation of identity. But we are all affected by technology, not because technology dictates it, but because we choose to be (and/or because external factors decide for us). We identify ourselves with (and without) it, by and through our relationship with it. We negotiate its place in our practices and in our moral lives – it's okay to text in meetings but not to check share prices at dinner, got it? The social changes implied by technology are far greater than the narrow focus of the Net Gen debate – they run within and across classes, (sub)cultures, firewalls, regimes, borders, etc.

Educators need not to underestimate the social life of technology, the subjective, personal(ised) nature of our relationship with it, our different levels of ability (and support needs), and our different feelings and choices about technology – our experience in the round, not just in terms of how our experience measures up against institutional learning outcomes or prevailing theoretical discourses.

And the basis for educators' decisions about technology, to my mind, must be the learning, the curriculum, not rhetoric about 'where students/technology leads...'. Compare other approaches to technology-enhanced delivery of products or services. When a company decides to do business via a website, for example, the decision is made on the basis of the need for that service (the need of the company to sell to a market where there is demand). The online service enables the company to deliver the product/service in ways that add value for the customers, by allowing them to shop at home/work/24-7, or by allowing them to access a service that otherwise would be out of their reach. And the company gets the returns. None of these decisions are made because the website demands it, or 'just because'. The technology enables only, and perhaps its design adds further value by being easy to use, say, and so encouraging return visits and recommendations to friends. By contrast, the trouble with institutions' educational use of technology is that the initial decision is made out of hand – we have to use the technology because everyone else is, or it's the way of the world, or because the strategy demands it. How often is the decision made because (and purely because) value will be added to the product/service by the technology – value, that is, beyond that of using the technology merely as the equivalent of the fabled grocery truck, with the aim of 'delivering' the learning?

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Matthew Moran

On technological determinism

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The first-principle of technology, the Net Gen discourse, both are technologically determinist theories (i.e. ideas). Where technology leads, people must follow. Thus, the diffusion of digital technology and Web 2.0 tools has created, all by itself and unconditionally, a homogenous race of superbeings. However, the brave new world anticpated by Prensky et al. has not come to pass, as Bennett et al. describe. Prensky didn't hold back to check out the long-term outcomes. There is no hideous production line of technologically enhanced superyouth; rather, 'young people's [technology] use and skills are not uniform' (Bennet et al., 2008, p. 783).

So there is little empirical basis for the Net Gen discourse. In fact, you could say that Prensky et al. have misunderstood the social-constructionist nature of the Web 2.0 world. For the world their folk devils are said to inhabit is, in fact, a highly socialised world, a user-mediated environment in which resources are co-produced and freely shared, where standards and values are negotiated (but not enforced) by communities, and where networks are nothing if not social. Prensky et al., it seems, are not so much 'last season' as 'last century', with their post-war interpretation of the machine age, à la Aldous Huxley. No, in the digital devils' world, where technology leads, the people must and will decide!

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Matthew Moran

On moral panics

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1) Moral panics

The objects of moral panics are 'folk devils', be they drug-takers, Mods and Rockers, muggers, or more recently homosexuals, asylum-seekers, paedophiles, welfare scroungers, etc. France and Belgium are having a moral panic right now over Muslim women and the hijab/burka. As Stan Cohen wrote in Folk Devils and Moran Panics in 1972 (p. 9), the genesis of moral panics goes like this:

A condition, episode, person or group of persons emerges as a threat to societal values and interests; its nature is presented in a stylised and stereotypical fashion by the mass media; the moral barricades are manned by editors, bishops, politicians and other right-thinking people; socially accredited experts pronounce their diagnoses and solutions; ways of coping are evolved or resorted to ...

What's interesting about the Net Gen discourse is that it involves another rhetorical topos we came across in Block 1 - namely, the first-principle of technology, whereby we unfailing overestimate the consequences of emerging technologies (e.g. printing) while paying relatively little heed to the real, lasting, long-term effects. Graft this hysteria on to the postmodern concern over the condition of childhood and youth in westernised societies, and it's a wonder the Net Gen discourse has not been even more lasting and widespread than it has been.

It's fair to describe the Net Gen debate as an academic moral panic. Moral panics typically involve a frantic search for a response, for measures to protect the fabric of decent society. This is described by Goode and Ben-Yehuda in their 1994 book Moral Panics: The Social Construction of Deviance:

the behaviour of some ... is thought to be so problematic to others, the evil they do, or are thought to do, is felt to be so wounding to the body social, that serious steps must be taken to control the behaviour, punish the perpetrators, and repair the damage ... typically [this response] entails strengthening the social control apparatus of society – tougher or renewed rules, more intense public hostility and condemnation, more laws, longer sentences, more police, more arrests and more prison cells ... a crackdown on offenders.

The scramble to rewrite institutional strategies and disciplinary curricula, in response to the appearance of Net Gen at the gates, is an example of such a response.

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Matthew Moran

Week 13 Activity 1 (Part 4)

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Edited by Matthew Moran, Sunday 9 May 2010 at 15:42

What are the implications for how students should be taught etc?

The overwhelming question I've taken from the these readings is this – why should institutions adopt technology in delivering learning at all? Are they doing it because the curriculum is best served by technology, or simply because students are using technology? If it's the latter, caution is needed as these reports suggest that students may not always value it or even want it. Or are institutions taking it upon themselves to train students in using technology? If so, it needs to be asked if academic institutions are obliged to do this, and then if they are best placed to do it. (It might be better to get the students to do the teaching here!)

Interestingly, Salaway et al. suggest that the students with most facility with technology, students identified as early adopters, are students in engineering and related disciplines who regularly use discipline-related tools and software. Presumably, these tools are integrated with the students' professional training in authentic, vocational, real-world ways. Unless the discipline requires technology skills, it needs to be asked if such training is needed at all in most western countries, as the digital divide slowly closes.

I recently attended a meeting with a course team, and we discussed a proposed activity in which the student is asked to make an electronic image (of a collage) to upload to the web. Simple enough, you might have thought. But such was the teachers' (lack of) facility with the technology, the proposed activity has now spawned a subsidiary 'skills' activity for students who might require help in making and uploading an image. Now, I'm not saying that such support should not be available. Not for a moment. I mention it since it occurred to me then that the 'skills' activity was primarily for the teachers' benefit, and that it represents a record of the teachers' own learning achievement. It was a vivid glimpse into the academic digital divide, and how it, too, may be slowly closing.

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Matthew Moran

Week 13 Activity 1 (Part 3)

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How does your own experience compare?

OK. So I skirted around what I found surprising in the results of the surveys. Mainly because there's little that's very surprising, except perhaps those things that are unchanging, namely a preference for 'moderate' use of technology in learning (despite widespread use of technology in other areas of life), a preference expressed by campus students perhaps anxious not to lose face-to-face contact with tutors.

Does this finding indicate that perhaps (campus) institutions should relax about technology? It certainly suggests the need for careful, critical, evidence-based assessments of technology use in education in these institutions. And perhaps it indicates that open and distance institutions need not be overly concerned about trying to stay ahead of the technology curve, about finding more and more sophisticated ways of delivering learning materials. Perhaps familiar, effective forms used 'moderately' will be enough.

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Matthew Moran

Week 13 Activity 1 (Part 1)

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a) Main findings

The reports frame the findings differently: Salaway et al. regard their key findings empirically from an institutional perspective (as 'interesting or relevant to helping college and university administrators' when making decisions (p.10)), while Kennedy et al. adopt a reflective, critical stance in regard to the 'fundamental assumptions' of the Net Gen discourse and the action of these assumptions on professional practice.

Salaway et al. group their findings under eight headings, according to ongoing research questions of prior ECAR studies. The report by Kennedy et al. is a research design and strategy statement outlining the objectives and methods of a programme of empirical research, and as such it lists no findings.

b) How do the these reports suggest students' use of technology is changing?

Salaway et al.

  • Boom in ownership of laptops and mobile devices; anticipated 'tidal wave' of demand for mobile device web browsing support (p.6).

  • '[T]echnology is first about communication' (p.10), email and social networking outstripping email. Around 50% using SNS for course-related communication.

  • Mounting evidence of students using/creating audio/video media, building on a core of 'basic technologies' (p.12) with ever-more sophisticated media and discipline-specific tools, both those provided by institutions and others interchangeably and alongside each other.

  • Emergence of preferred ways of using technology for study: web searching, communication, blogs and wikis, and user-mediated tools.

Kennedy et al.

  • Social networking and SMS.

  • '[P]ersonal digital publishing' (own websites, blogs).

  • Use of RSS feeds and syndication to access audio/video for use on mobile devices (downloads and podcasts).

 

c) How do the these reports suggest students' use of and attitudes towards technology is staying the same?

In addition, I found it interesting to look at what the reports identify as unchanging, particularly Salaway et al. Most notably, 'most say they prefer only a “moderate” amount of IT in their courses (59.3%)' (Salaway et al., 2008, p.11). What is still more striking is that this pattern is unchanged over five years when 'the overall digital environment has become increasingly dense', and it covers 'all age groups' (p.11). It has to be remembered that the study covers 'traditional' students in campus colleges and universities, and that respondents emphasised that technology should not replace face-to-face teaching and instruction.

Lastly, there is a persistent view that convenience and flexibility (for learners) are the key advantages of technology in learning (Salaway et al., 2008, p.13-14).

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Matthew Moran

Week 12, Activity 5 (Technology in your context)

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iTunesU

1) Impact on students' perceptions of quality?

Depends on the quality of the iTunesU material and the way it is integrated to the course. Poorly produced, badly integrated – bad. Well-made, skillfully incorporated – good.

iTunesU materials may boost perceptions of quality by seeming to be relevant and contemporary, and therefore as the work of a relevant and contemporary organisation. To some people, though, they may seem trivial and gimmicky, so endangering perceptions of quality and reputation. Perception is in the eye of the beholder.

iTunesU resources may affect approaches to study in positive and negative ways. Positive: accessibility, flexibility, engaging, capacity to illustrate ideas and information in different ways to, say, print materials. Negative: may present learning as a trivial, 'lifestyle' thing, as a commodity, may encourage a fragmented, incoherent, pick-and-mix approach to learning, may diminish the importance of other materials, may establish expectations of future learning, may be a barrier to students without means of access.

2) Impact on teachers' perceptions of context and approaches?

iTunesU may represent a challenge, even a threat, to traditional roles. How do I do this? What do I have to do differently?

May be seen as a threat to integrity of teaching, corrupting its essential coherency by fragmenting and commoditising it into convenient chunks (convenient, that is, for the medium first and foremost, the user second), and translating it into convenient media (convenient for the corporations first and foremost, users second).

iTunesU equally may be seen as an opportunity to learn new teaching and technical skills, to update one's teaching (materials and methods), and to use the medium to best advantage, for example by creating new material to address contemporary developments in the discipline – that is, to exploit the technology to the advantage of the curriculum (rather than enslaving the curriculum to the technology).

3) Assumptions about teaching and learning?

You betcha! Yes, the technology assumes that:

  • learning may be served by audio and video resources of limited duration
  • learning can be broken down into convenient (and coherent) chunks
  • learners require (and teachers recommend) such chunks
  • learners have equal access to the requisite resources
  • teachers and organisations have the resources and skills to produce materials in suitable forms and formats
  • a pick-and-mix approach to accessing the resources is appropriate to learning.

4) Assumptions good for learning and learners?

Yes and no, mainly no (probably). The assumptions are those of the technology (and the corporation behind it), so the bias is towards the technology (and the corporation). The challenge is for educators and institutions to tilt the balance in their favour and use the technology to their own advantage, rather than simply placing their resources in the iTunesU selection box and waiting for learners to find and choose and use them. The challenge is for educators and institutions not to abandon their resources (and their learners) to the mercy of the technology's (and the corporation's) assumptions and interests.

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Matthew Moran

Week 12, Activity 4 (Reading Richardson (2009))

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Writing this after our group's really engaging Elluminate discussion on Thursday evening.

An eye-opening activity and discussion for me, as tutorials and tutoring are entirely separate from materials production in my current role. Given his results, I think Richardson's optimistic tone in his conclusions is not misplaced. As Lynn points out so incisively and amusingly in her blog, Richardson's carelessness with assumptions and language sometimes undermines his arguments (as in his seemingly stereotypical view of arts students and their 'typical' ICT skills), but on the whole his results are reason to be confident.

Certainly he enjoins academic staff to be confident in embracing online tutorials. What is missing is an indication of how academic staff can assure themselves of a successful outcome. Okay, we're inspired by your optimism, John. Perhaps you'd be good enough to show us how to do it for ourselves?

This criticism may be unfair of a work of analysis, but it is a criticism Richardson invites with his rhetoric:

[D]epartments responsible for humanities programmes in distance education can feel confident about exploring the future use of online forms of tutorial support, with the proviso that students and tutors need to be given appropriate guidance and training in the new forms of communication that this entails' (Richardson, 2009, p.82).

On reading this I thought instantly of a course team I'm working with, thought I'd send them the article, thought I'd better check the article again for useful pointers, and I drew a blank. So, John, you going to tell us then, or what? Or maybe tell us where we can find someone else who can show us how it's done? Please.

Unfortunately, Richardson gives us no guidance or even a reference. Like his carelessness with language elsewhere, this omission somewhat dulls the shine on his otherwise justifiable optimism. Unfortunately, that is, for my course team. But then Dave reminded me of other reasons to be cheerful during our Elluminate session. What's missing from Richardson is what the learning designer must (learn to) provide, working, as Dave put it, as a middle-(wo)man between the academic specialists on one side, and the tutor/trainer/learner/client on the other.

This linkage is missing in my current role, and so the discussion on Thursday between Dave, Giulia and Alessia was fascinating, particularly the scope for tutors to be involved in developing learning materials, rather than have to make the best of a set of inflexible, generic pre-packaged stuff. This potential was revealed already in Block 1, in the responsiveness of Canadian educational radio broadcasters to listerners' (teachers' and students') submissions.

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Matthew Moran

H800 Week 11, Activity 3c

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How do the two extracts compare?

Compared with the CIBER/UCL extract, Williams and Rowlands take a broad and highly critical view of the research literature, citing numerous and varied sources, and drawing clear and emphatic conclusions. By contrast, the CIBER/UCL extract makes guarded and sometimes ambiguous statements based on selective results.

The dangers of reading less than the full report

It goes without saying that reading only an extract means missing out on the important conditions on which summary conclusions may be based. In other words, the reader may not be aware of the nature (and limitations) of the research design and methodology, and may fail to take account of the authors' acknowledged biases and caveats, which may qualify and take the shine off the headline 'results' forefronted in the executive summary, for example.

Williams and Rowlands – evidence or anecdote?

Their conclusions inevitably draw heavily on anecdote and their own subjective feelings and opinions. After all, it would be quite impossible to draw together a coherent summary from such a large number of resources. What is interesting (and revealing) is the authors' fondness for media resources, especially the BBC and Los Angeles Times/Bloomberg, suggesting a dependence on anecdotal, news-oriented forms of research as opposed to more rigorous, dispassionate enquiries.

 

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Matthew Moran

H800 Week 11, Activity A3b (and again)

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Edited by Matthew Moran, Wednesday 28 April 2010 at 21:18

Other benefits of ICT

Is open/distance learning the main beneficiary?

My instinct is that this is so, but I don't know enough about contemporary conditions in formal, classroom-based teaching and learning. Perhaps open and distance learning is less thoroughly regulated than school-based learning; perhaps it is able to adopt new technologies more quickly and less controversially; perhaps it necessarily seeks to fit with people's preferred 'living technologies' (as opposed to restrictive, specialised learning technologies).

The disbenefits

As well as the possible health risks, I'm aware of a lack of support for learners new to using ICTs for study, especially in terms of using Web 2.0 tools effectively. For some time I've been wondering if we need a handbook,  The Good Web 2.0 Study Guide, for students new to this world of study.

Moreover, ICTs for learning may be a barrier to learning for some people (be it an economic, cultural or a psychological/preferential barrier). And they may be perceived as faddish or gimicky, thereby adding to the perception that technology-enhanced learning is less serious than 'proper' study in a physical institution.

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Matthew Moran

H800 Week 11, Activity A3b

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Other benefits of ICT

>Access to more/better resources?

Yes, this is happening. There are many more (and more accessible) resources available – so many it can be hard to know where to start (and when to stop) looking. But are they better? Yes and no. It may be difficult for learners to assess the quality of resources. What criteria can be apply? Are all resources fit for their current purposes, or are they beta versions, are they detached from the broad curricula context for which they were conceived originally. Are they presented in a form that is true to the medium, or are they print materials converted hastily for web delivery, with consequent sacrifices in quality, completeness and/or accessibility?

>Greater flexibility?

Undoubtedly, but as H800 itself shows, not all the resources fit always with all our preferences and preferred tools, hence growing baggage of laptop, folders of printed stuff, notebooks, iPhone, etc.

>More collaborative?

More, or just different kinds of collaboration in a different context?

>New/better learning with Web 2.0 tools?

Yes, yes, yes! But what if you don't know how to use these tools? Is support available, and is the use of these tools embedded into study practices?

>Better/more tutoring?

Again, better or different?

>Better assessment?

I think that the potential for assessment of collaborative work is one of the big promises of technology enhanced learning. ICTs already enable and support all manner of collaborative work in the workplace, and increasingly employers seem to require evidence of assessed collaborative work. Particularly in areas of health and social care, IT, etc. I don't know if this is being realised just yet, at least in my context, but it looks like being one of the big stories of technology enhanced learning in the near future.

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Matthew Moran

The great Economist debate

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Edited by Matthew Moran, Sunday 25 April 2010 at 14:31

H800 Week 11, Activity 1(a–e)

Proposition: This house believes that the continuing introduction of new technologies and new media adds little to the quality of most education.

Activity 1a (How would I vote?)

At first sight, I would vote in favour of the proposition, as I think technology alone does not necessarily improve quality in education. Briefly, as Block 1 established, there is uncertainty among teachers and learners over how technology can be used effectively. Technology can be a barrier, it can exclude, it can become the end in itself rather than the means, so detracting from education, or it can simply be used as a replacement for teaching, with harmful consequences.

Activity 1b (Types of arguments)

The moderator seeks to conciliate between the sides by setting out the conditions that would unite them, were such conditions to be met (namely, coordination with staff training, applications and curriculum, and an educational culture focussed on creative thinking, problem-solving and life-long learning for the modern knowledge economy). He accepts that there isn't really anything at issue here, that both sides effectively agree, but that what sets them apart is the question: How do we measure the quality we know (or suspect) that technology can bring to education?

Finally,the moderator appeals directly to the floor – 'Do you want someone experimenting with your children?' Are you in favour of tried-and-tested, three 'R's-style education, or do you accept that technology is a fact of life and as such can not be excluded from education?

The proposition, briefly, makes historical and economic references (Guttenberg, Adam Smith); points to a limited number of e-learning success stories; and implies that the problem lies not with technology but with education – in his view, educators are not able to grasp the opportunities afforded by technology; rather they are characterised as luddites, 'artisans' in a 'cottage industry'.

The opposition, briefly, lays his cards on the table and accepts the failings, but points to the inadequacies of the research methodologies before presenting some positive evidence.

Both proposition and opposition seem to envisage a kind of technology-enhanced educational utopia, and to imply that we appear to be on the tipping point of achieving it (if only we knew how, and if only we could be sure of recognising it when we find it). This is reflected in the contributions of the featured guests, especially the splendid Prof Darling-Hammond.

Activities 1c and 1d (Style/'discourse' and evidence)

The proposition points to flaws in the opposition argument (that it is so nuanced as to make the case for, not against, the motion), before seizing on the opposition's 'what if' scenario: 'Now we're talking!, he writes, as if to say, 'Look, voter, he agrees with me!'. He then appeals to history (once again) with the reference to the printing press, and he cites the 3'R's; and he furthers his case on the basis of anecdotal evidence for what students say they value (i.e. printed books and good tutors). (In so doing he reveals a past affiliation with The Open University, which he acknowledged previously as one of the few e-learning success stories. Failure to disclose this interest at the time might be seen to undercut his earlier arguments.)

Possibly hurting from the first round, the opposition toughens up here: the 'results are clear', he says. No more Mr Nuance Guy. More detailed discussion of case studies (complete with URLs) follows, in support of his 'we're getting there' message. Still, he acknowledges that conditions remain: well-trained teachers, and the need for underpinning social and economic policies. (The proposition makes a similar point in the previous round of statements, when he suggests that the problem is with education and its socio-economic context.)

Meanwhile, the other featured guests (Knezek and Bushweller) make arguments that can be summarised as follows: 'Yes, technology can improve quality if used intelligently, but it's not a silver bullet, and what's at issue here is really how we measure quality, and what we measure'. Like Prof Darling-Hammond, the chaps seem to have a 'time-is-ripe' attitude.

Activity 1d (Closing remarks)

The role of the moderator has been:

  • to look back over and summarise the arguments and positions taken by the two sides

  • to represent the views of the floor and ensure balance and fairness

  • to appeal to and seek to engage the undecided voter (and ensure the rules are respected, for example, by urging people not to vote more than once)

  • to add to the progress and substance of the debate in informed and stimulating ways and without undue influence or prejudice

  • to represent the editorial policy of The Economist

  • to round up the debate with a closing statement, placating all sides

  • to advertise the success of the project (on his employer's behalf): 'we have ... shown the value of the traditional academic skills of logic, rhetoric, and courtesy' (writing in the winner announcement).

Anything else that occurs to me

The debate is a lot of fun. But it isn't a debate at all as such, since both sides agree. The question at issue seems to be how we will agree to measure technology's contribution to quality in education. Measuring anything in education seems to be enormously controversial. Very recently, a British teachers' union voted to boycott government tests. The controversy of SATs tests, like the question at stake in the debate here, seems to be one about the nature of education and what education is for in the 21st century – is it about passing exams, or social skills, or being a good person (or a good citizen))? And who is responsible – teachers, government, Apple or Microsoft, or even (imagine the horror), parents?

So the value of this debate, for me, is not in whether one side won out over the other. Its value for me doesn't lie in the arguments about printing presses or the Knowledge Forum or anything else, interesting as these detours are. It's valuable because it makes clear that the introduction of technology to education has enormous impact on the interests of many parties, from teachers and learners to policy makers, politicians, philosophers and theorists. Technology in education is destined to be controversial as there are countless 'stakeholders' and as many different vested interests, legitimate or otherwise.

Finally, of all the contributions, I enjoyed Kevin Bushweller's the most. To summarise his thoughts: we have moved too far in the direction of accountability (and away from innovation) in our eagerness to prove the value of technology. So we need to move back into the middle ground between accountability and innovation, as it is at this point that technology will come into its own if we use it to enhance learning and motivation, and to prepare learners for the modern world.

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