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Edited by Richard Walker, Sunday, 11 Sept 2022, 14:45

"By their very nature bureaucracies have no conscience, no memory, and no mind."

I've been trying to remember this quote. I found it striking when first told it but I'd partly forgotten it so it's taken a while to track down. It’s by the American anthropologist Edward T. Hall, although I still can’t find where he wrote or said it

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