http://learn2.open.ac.uk/mod/oucontent/view.php?id=152038
Successful vs Effective Real Managers (optional reading)http://ehis.ebscohost.com.libezproxy.open.ac.uk/ehost/pdfviewer/pdfviewer?sid=e882c2a3-5761-4059-963e-527716a4ae1a%40sessionmgr10&vid=2&hid=27
and more...