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Understanding the Digital Student Experience

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Josh Fleming, Head of Strategy and Oversight, Office for Students (with Sir Michael Barber).

(This is a preliminary review of a report that will be published next year). 

Triggered by the pandemic response while looking ahead. Digital poverty, definition: 

Six elements that make up digital poverty. 

  1. Hardware > having the appropriate device for the work you are doing. 

  2. Software > having the right software for what you are learning. 

  3. Connectivity > having the connection to get online 

  4. Having response TECH support when the student needs it

  5. Having a trained facilitator/teacher with the necessary skills to deliver learning online and to support the learning. 

  6. Having the space to learn.

Anecdotally the above are live issues and students are struggling. 

Emerging themes:

  1. Training for staff. There is a correlation between student engagement and the better trained the staff are and the better that staff feel that they are supported.

  2. Asynchronous learning is vital for anyone needing to be able to work around their studies especially if they are having to negotiate over who uses the one computer in the house and can do so on the kitchen table and not be disturbed.

  3. Surveys to quickly provide devices and connectivity where it is needed. 

  4. All institutions should be listening to students. THEY are best placed to tell institutions what they should be doing.

  5. Regular, clear communication is ‘so terribly important’ to navigate the situation created by Covid. 

  6. The potential is a huge opportunity. Over a five to ten year period, say taking disabled students, it can be transformative for them and for learning around the world.

We expected to find subject bias. The anecdotal bias of humanities vs hands on technical degrees, we have been surprised at how well the creative arts have transitioned so that lab time is far more effectively utilised in a way that helped with their pedagogical approach. 

With international students, asynchronous learning can be really good if there is a different time zone, but synchronous learning does aid with any sense of isolation. 

Use of AI to augment human instruction to free up staff time to concentrate on the higher order learning and to improve the student experience. The students of the future may not be taught by Bots, but they will be supported by Bots.



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Posting fiction at Startwringfiction.wordpress.com

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I set up www.startwritingfiction.wordpress.com at the end of the Start Writing Fiction course from FutureLearn adn the OU in order that some 8-12 of us could share our writing. It very quickly worked out easier for us each to manage our own blogs so I find myself landed with 'startwritingfiction.' 

Here I get the same pleasure, feedback and community feel that can exist here. You get to know a few people well and respond to each other's work on a regular basis.

Connectivity should equal support, not just access to information. 

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What's it like doing a free online course that works?

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Edited by Jonathan Vernon, Monday, 9 Feb 2015, 08:24

In earlier posts I've likened the courses on FutureLearn (don't call them MOOCs) to a good hardback book. This misses a crucial element: the connectivity with other students (I prefer to call then participants). I would therefore say, looking for a few lines to explain the appeal to the ignorant, that it is like joining a book club: everyone has the same thing to talk about.

The current course that I love is "Exploring Filmmaking' - storytelling is universal, and that's what this is about. 'Boyhood' winning the BAFTA last night also reasserted the joy, pleasure and value of stories about our lives as they are without special effects, superheros, drugs or murder: Growing up is drama enough.

 

 

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What are MOOCs doing for learning?

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Edited by Jonathan Vernon, Monday, 17 Nov 2014, 08:24

MOOCs (Massive Open Online Courses) are new and FutureLearn, a wholly owned subsidiary of The OU is itself adapting as traditional institutions embrace e-learning, respond to feedback and results and improve.

MOOCs will be new for a decade.

E-learning like this is not a lecture series online, TV online, a book online, quiz or a tutorial online. Whilst this is invariably the starting place for 'ground based' educators, the academics working with instructional designers, not in isolation, need increasingly to begin with a blank sheet rather than looking at the physical assets of academics, books, lectures and papers around them.

What we are witnessing today is that transition from the Wright Brothers to the World War One fighter planes. We are seeing hints of the jets to come. We are a long way from drones. I use the analogy having just completed a wonderful three-week MOOC 'World War 1: Aviation Comes of Age'.

Innovations go through recognisable phases.

E-learning in the forms of MOOCs is still at the stage of 'early adoption' - rest-assured they will become commonplace, though surely with a different name. MOOCs can be a hybrid during a transitional phase so long as this is seen as the first step in many away from traditional approaches, embracing what works online.

Academics need to come out of their cupboard, come away of their studies and welcome into their midst those of us seeking to understand and to integrate the processes involved - that combination of learning and e-learning: how and why we learn and how then scale (massiveness), interactivity (digital) and connectivity (openness) changes things. In time, when the academics themselves have reached their status of 'doctor' and 'professor' through e-learning, when we can call all them 'digital scholars' rather than simply 'scholars', then we'll be able to look down from the clouds and smile at how much things have changed.

Think evolution not revolution.

Think how long it will take to see out the current generation of academics - thirty to fifty years?

Ultimately MOOCs are about a combination of sequential activities and 'interactivities', collaboration and connection.

Gilly Salmon coined the term 'e-tivities': sadly not in common usage, it nonetheless captures beautifully what is required for students to learn online - doing stuff, alone, with other students and with the academics.

Collaboration is a long held view of a kind of learning in 'communities of practice' most associated with the academics Lave and Wenger: how working together is a more effective for of constructed learning.

While 'connectivity', often associated with the academic George Siemens, is the new kid on the 'learning theories' block. Connectedness as a way of learning is dependent on a few things: the affordances of the platform to permit this with ease: if you have the opportunity compare current student messaging and blogging platforms at your institution with those at FutureLearn which has stripped back the unnecessary and concentrated on this 'connectivity'; the number and mix of participants: massive helps as a small percentage of a group will be the front runners and conversationalists with others benefiting from listening in, out of choice not pressure and the 'quality' of the participants in that they need to have both basic 'digital literacy' skills and reliable access based on their kit and connection.

Embrace the pace of change

A lean and smart organisation will tumble over itself, re-inventing and experimenting with ways things are done until clear methodologies present themselves for specific types of learning experience: 'head work' is different to' handiwork' - academic study is different from applied practice. Subjects freed from books and formal lectures, like the genii released from the bottle will, in the cloud, form into shapes that are most suited to their learners and what is being taught: blended and 'traditional' learning most certainly have their place.

Academic snobbery is a barrier to e-learning

John Seely Brown, working out of the Palo Alto Research Centre, famous for coming up with the WYSIWYG interface between us and computers and a 'learning guru' is passionate about the idea of 'learning from the periphery' - this is how and when someone new to a subject, or team, hangs around at the edges, learning and absorbing what is going on at the heart. The wonder of open learning is the participation of equally brilliant and curious minds, some who know a good deal on a subject while others are just starting out, eager to listen, willing to ask questions that may be naïve but are usually insightful; in the two-way exchange both the die-hard academic and the newbie change for the better. Learning feeds of this new fluidity.

It is evidence of the 'democratisation' of learning.

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Does the OU provide the very best distance learning environment?

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Edited by Jonathan Vernon, Sunday, 24 Aug 2014, 06:19
From E-Learning IV

 Fig 1. Read a book ... several times, then submit an essay from a list

This is 'learning design' or 'instructional design' written on the back of a fag packet by a loan lecturer. An occassional lecture and student gathering may be meant to add some variety. One sheet of A4 provides the year's curricullum while a second sheet provides a reading list. And all this 'at a distance' - in my case over 200 miles using a Virtual Learning Environment that makes a beginner's guide to DOS written in 1988 look friendly. NOT the OU. Not dissimilar to my undergraduate degree except that it at least had a tutorial most weeks: one to one, or a small group with a 'subject matter expert' is a privileged luxury that works - though yet to be achieved on a massive scale, even if there is a trend this way with massive, open online courses (MOOCs). 

I can compare a variety of institutions as I have studied with so many: Brookes has a Virtual Learning Environment (VLE) that is simple and easy to use- it's a Mini Cooper to the OU's Audi Estate. Birmingham's VLE, ironically as I'm studying the First World War with them is like a deep, impenetrable bank of barbed wire. I've given up on their library and so use Amazon ... not always cheap, but I hope to flog off my substantial WW1 library in due course. 

From E-Learning IV

Fig. 2 SimpleMinds (App) mindmap on 'bite and hold' tactics in the First World War

Meanwhile I'm back to the thrilling conclusion as I plod through the mire of a 4,000 word essay that by reading the above at lead three times I will have an answer. Here it adds variety to read it in print, on a Kindle and as an eBook: each reveals something slightly different. I take notes pen on paper, annotate into the eBook and build a mindmap as I go along. But there is no one to share this with, no 21st century 'connectivity', no tutor as online cataylst and guide, no student forum or blog (not for the want of trying).

Or is learning ultimately always you and your soul working in focussed isolation at Masters level without the distraction of others or the tight parameters of a formal module?

Should you feel inclined to take an interest in Passchendaele then this is the most lucid, objective and reasoned contemporary explanation of how and why the chronology of events turned out as they did.

From E-Learning IV

Fig.3. Sir Douglas Haig, Command in Chief of the British Army

Haig and the politicians of the day can and should be held responsible for the unnecessary slaughter of Third Ypres. What was gained over four months in 1917 was lost in three days in 1918. The depth, detail and objectivity of current scholarship shows absolutely that Haig was profligate with the life of his soldiers, flipped and flopped his policy and would not listen to criticism while Lloyd George having gerrymandered his way into the top job as Prime Minister could not get rid of Haig and so failed in his role to supervise his generals. 

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Web Literacy Map

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Edited by Jonathan Vernon, Saturday, 2 Aug 2014, 10:51

Fig. 1. Mozilla Webmaker Digital Literacy Map

Learning online for a degree means that over a number of modules, sooner rather than later, you are likely to master a number of these digital literacy skills; the more the better. 

Navigation, search and credibility and vital for any student. Can you find your way around the web and the OU library, the student forum and Virtual Learning Environment (VLE). Can you search elsewhere for credible results - remembering to tag and cite these. 

You may never need to code, but other 'building' skills are important; the basics of this blogging platform for a start, remixing and re-blogging and accessibility issues. 

Connecting might be the most important skill and habit to acquire: sharing, collaboration and community participation are what make the OU learning experience so special. 'Connectivity' is considered to be the learning theory of the 21st century; that by taking part, connecting and commenting you and others benefit from insights gained, mistakes corrected, problems solved, issues understood, theories tested ... 

While 'openness' is a state of mind that takes a bit of getting used to; some make feel it is 'exposure' or compromising their privacy. Others simply prefer to get on with a task alone, and therefore with less disturbance. You can see that I am an exponent of openness and connectivity. 

 

 

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Reflecting on H818: The Open Studio

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Edited by Jonathan Vernon, Tuesday, 21 Oct 2014, 08:06

I'm getting a sense of deja vu as the rhythm of this module reveals itself.

Openness comes with some caveats. It is not everyone's cup of tea.

As people we may change or behaviour in different environments.

I am not saying that we as individuals necessarily behave in the same way in an Open Studio online (a virtual studio no less) than we do or would in an open studio, as in a collective in a workshop or 'atelier' that is 'exposed' to fellow artists -  but is nonetheless human interaction with all the usual undercurrents.

What I believe will not work is to put a gaggle of creators in the same room and expect them to collaborate.

The studios of the 'open' type that I am aware of are either the classic Renaissance workshop with a master artist and apprentices at various stages of their own development, or,  with a similar dynamic in operation, the 'occupants' of the studio are exposed LESS to each other and more to external commentators and contributors and this requires some formality to it .i.e. not simply 'the person off the street' but an educator/moderator in their own right.

Is H818:The Networked Practitioner too dependent on chance?

The foibles of a small cohort and the complex, messy, moments 'we' are in. Three years of this and, by chance only, surely, six of  us in a subgroup jelled. More often the silence and inactivity of the majority makes 'group work' a myth - partnerships of two or three were more likely. The only exception I have come across in the 'real world' have been actors working together on an improvisation - they have been trained however to disassociate their natural behaviours.

Some of us study with the OU as we cringe at the 'exposure' of a course that requires us to meet in the flesh - distance learning suits, to some degree, the lone worker who prefers isolation.

By way of revealing contrast I am a mentor at the School of Communication Arts

Modest though pivotal role given their format and philosophy - exposure to many hundreds of kindred spirits who have been there ...  a sounding board and catalyst. NOT a contributor, but more an enabler. 

We'll see. My thinking is that to be effective, collaboration or exposure needs to have structure and formality in order to work.

At the Brighton Arts Festival the other evening I wonder how the 80 odd exhibitors would cope if the Corn Exchange was also their workshop?

In certain, vulnerable environments, the only comment should be praise. Feedback is invited from those who are trusted.

A school setting is different again, as is college ... people share the same space because they have to.

Open Studio apears to try to coral the feedback that comes anyway from a connected, popular and massive sites such as WordPress, Linkedin Groups, Facebook and even Amazon. Though the exposure, if you permit it, is tempered and negotiated - Facebook is gentle amongst family and friends, Linkedin is meterd and professional in a corporate way, Wordpress is homespun while Amazon, probably due to the smell of money can be catty - and in any case, the artefact is a doneddeal, it's not as if, to take a current example, Max Hastings is going to rewrite his book on the First World War because some in the academic community say that it is weak historicaly and strong on journalistic anecdote.

We'll see.

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Social media and the nature of connectiond for learning

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Edited by Jonathan Vernon, Sunday, 23 Oct 2011, 13:04

quote 16 May 11

Social networks tend to disproportionally favor connections between individuals with either similar or dissimilar characteristics. This propensity, referred to as assortative mixing or homophily, is expressed as the correlation between attribute values of nearest neighbour vertices in a graph.

Recent results indicate that beyond demographic features such as age, sex and race, even psychological states such as “loneliness” can be assortative in a social network.

In spite of the increasing societal importance of online social networks it is unknown whether assortative mixing of psychological states takes place in situations where social ties are mediated solely by online networking services in the absence of physical contact.

Here, we show that general happiness or Subjective Well-Being (SWB) of Twitter users, as measured from a 6 month record of their individual tweets, is indeed assortative across the Twitter social network. To our knowledge this is the first result that shows assortative mixing in online networks at the level of SWB.

Our results imply that online social networks may be equally subject to the social mechanisms that cause assortative mixing in real social networks and that such assortative mixing takes place at the level of SWB.

Given the increasing prevalence of online social networks, their propensity to connect users with similar levels of SWB may be an important instrument in better understanding how both positive and negative sentiments spread through online social ties.

Future research may focus on how event-specific mood states can propagate and influence user behavior in “real life”. — [1103.0784] Happiness is assortative in online social networks

We need everyone out there if everyone is going to be represented.

 

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